Our experience of over 20 years of managing mixed nationality communities has shown us that each community has specific features that make them unique. We, therefore, understand that good community administration must be adapted to the needs of each individual community. Our target is simple, to maintain healthy, well-run, financially viable communities, so owners can relax knowing that their homes and investments are in safe hands. Below we have outlined the generally areas which constitute our main duties.
Firstly, the administration must be responsible for all Community matters, following the guidelines set out in Annual Meetings and by its President. The Administration office must be accessible and available to the owners and the Board of Governors to ensure that the Community functions properly.
Secondly, the communication between the owners and the Administration must adapt to the needs of each community, and always under the supervision of the Board of Governors.
Thirdly, we believe that owners must encourage their administration to provide the best service at the best price, so that whilst you are enjoying your property, your investment increases. Therefore the following points are a fundamental part of the Administrator’s duties:
- To study the specific requirements of the community, in order to get the best quality/price.
- The appropriate choice of services and maintenance work which is to be carried out in the Community, ensuring the most economic options.
- Identification of areas where preventative maintenance can help avoid future expense and inconvenience.
The collection of community fees is of great importance in the performance of a community and we have verified that establishing proper procedures and maintaining personal contact with owners will greatly reduce the number of debtors.
Another significant matter in achieving peace and well-being for owners is the role of the Administration as an arbitrator and conciliator between potential conflicts of interest that arise between owners. It is often ignorance of legal regulations that apply to each situation which can lead to undesirable situations and which could have been avoided with proper mediation and counselling.